Terms of Service

1. These terms

These terms govern your use of the Build Assure platform at buildassure.app and its mobile applications (the "Service"). The Service is provided by Build Assure Limited, trading as BuildAssure, a company registered in England and Wales under company number 16843792, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("we", "us").

By creating an account, accepting an invitation, or using the Service you agree to these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Accounts and invited users

Access to the Service is organised around organisations and projects. An organisation subscribes and then invites its staff and supply chain onto specific projects with specific roles.

• You must provide accurate registration details and keep your login credentials confidential. You are responsible for activity carried out under your account.
• Accounts are personal. Do not share a login between people — the Service records sign-offs against the signed-in individual, and shared logins destroy the value and validity of that record.
• If you were invited by an organisation, that organisation controls your access, your role and the content in its projects, and may remove your access at any time.
• You must be at least 18 years old and be acting in a professional capacity.

3. Acceptable use

You agree not to:

• upload content you have no right to share, or that infringes anyone's rights;
• record a sign-off, inspection result, signature or audit finding that you know to be false, or sign on behalf of another person;
• attempt to access another organisation's data, probe or bypass access controls, or otherwise interfere with the security of the Service;
• scrape, resell, or use the Service to build a competing product, or reverse engineer it except to the extent that restriction is unenforceable by law;
• upload malware, or content that is unlawful, defamatory, or harassing to site personnel.

We may suspend access where we reasonably believe these rules have been broken, or where continued access presents a security risk.

4. Your content

You, or your organisation, keep ownership of everything you upload — site records, photographs, drawings, specifications, checklists, reports and other project content ("Customer Content"). You grant us a non-exclusive licence to host, copy, process, transmit and display Customer Content strictly to operate and support the Service, including generating reports and exports you request.

You are responsible for having the rights and, where relevant, the consents needed for the content you upload — in particular photographs of a site that may include identifiable people. Our handling of personal data is described in our Privacy Policy.

5. Assurance records, signatures and immutability

This is important, and specific to what the Service does. Records of assurance activity — inspection sign-offs, permit authorisations, trade handovers, audit findings, non-conformance reports and the associated event history — are designed to be an evidence trail. Accordingly:

• Applying an electronic signature in the Service is intended by you to be legally binding and to have the same effect as a handwritten signature, to the extent permitted by law.
• Once captured, audit entries are append-only. Corrections are made by recording a new, attributed correction event — not by editing or erasing history. That is a deliberate design property, not a limitation we will work around on request.
• Consequently, some content cannot be deleted on demand, including after account closure. Where a deletion right applies, we will normally anonymise your identifiers rather than destroy the record.

The Service supports your quality and compliance process; it does not replace your professional judgement, your statutory duties, or any inspection regime imposed on you by law or by contract.

6. AI-assisted features

Some features use AI models to produce drafts — for example turning an uploaded specification into draft checklists, or drafting meeting content. Output is generated automatically, may be incomplete or wrong, and is provided for a competent person to review before use. You remain responsible for anything you accept, publish or sign based on it. Do not submit content to these features that you are not permitted to share with a third-party processor.

7. Our intellectual property

We and our licensors own the Service, its software, design, and the standard templates, checklist libraries and classification data we supply. Nothing in these terms transfers those rights to you. You receive a non-exclusive, non-transferable right to use the Service during your subscription.

8. Fees

Fees, billing frequency and any trial terms are those set out in your order form or subscription plan. Our published commercial terms are ⟦commercial terms⟧. Unless stated otherwise, fees exclude VAT and are non-refundable for a period already begun.

9. Availability and support

We aim to keep the Service available and to fix faults promptly, but we do not guarantee uninterrupted availability unless a separate service level agreement has been signed. We may carry out maintenance and may change or withdraw features. Where a change materially reduces functionality your organisation relies on, we will give reasonable notice. Support is available at buildassureapp@gmail.com.

10. Data export and termination

Either party may terminate as set out in the order form, or — for accounts without an order form — on written notice. You may close your individual account from your Profile page; see the Privacy Policy for what closure actually does.

On termination of an organisation's subscription, the organisation may request a standard export of its tenant's data for 30 days after termination. We will then delete or anonymise personal data from active systems within 60 days, after which residual copies persist only in encrypted backups until overwritten in the ordinary backup cycle. Those periods are fixed by Section 11 of our Data Processing Agreement, which prevails over these terms where the two conflict on the handling of personal data.

11. Warranties and liability

The Service is provided with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, we exclude all implied warranties, including fitness for a particular purpose.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss; and our total aggregate liability arising out of or in connection with the Service is limited to ⟦liability cap⟧.

You remain responsible for your construction works, your statutory duties and your own record-keeping obligations.

12. Changes to these terms

We may update these terms. We will revise the "last updated" date and, where a change materially affects your rights, notify account holders by email before it takes effect. Continuing to use the Service after that date means you accept the updated terms.

13. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

14. Contact

Questions about these terms: buildassureapp@gmail.com, or write to Build Assure Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.